Frequently Asked Questions

Product

1. How do I use Moldit?

You can see how to use the Moldit here. We also enclose a booklet with instructions in all orders.

2. Do I burn myself when I touch Moldit after it has been heated in boiling water?

Plastic does not have the same heat capacity as water has, and therefore it  does not give off heat in the same way. That’s why you will not burn yourself on Moldit. But be sure to let the water drain away Moldit, prior to use.

3. What binds to Moldit?

Moldit binds to most types of plastic. Moldit will not bind to glass, wood, metal, ceramic surfaces, porcelain and more. We do not recommend heating the Moldit in a plastic bowl, since it might bind to the bottom of the bowl. If you accidentally stick Moldit, to something you didn’t want, then wait until it cools down. Normally it will let go of most surfaces agian.

4. Is Moldit really biodegradable?

Yes it really is. Moldit consists of a biodegradable polyester by the name of Polycaprolactone. Moldit is degraded by natural occurrences of bacteria in nature. It is of course good for the environment, since plastic left in the nature is a big problem. It also means that we do not recommend that you use Moldit to make things for the garden, such as a compost container.

Safety

1. How old do you have to be to use Moldit?

We recommend Moldit for children from 7 years and upwards. Children from 7-12 years of age should use the product in the company of an adult.

2. Can I use Moldit in an aquarium?

Yes you can. Moldit is not harmful, for the otherwise very sensitive environment of an aquarium. Be aware that Moldit will be degraded over time, in an aquarium.

3. Moldit is in any way harmful?

The type of plastic Moldit consists of has been tested several times, and no tests have shown the slightest sign of being harmful to people.

4. What if i put Moldit in my mouth?

We do not recommend it, as there may be a risk of choking. But there is nothing harmful in Moldit. So you could use it for making fangs or other things without being worried about it being harmful.

Delivery

1.How much do I pay for shipping?

We have a fixed low shipping cost on all orders, so you only have to pay 5,99€.

2. Do you deliver to all countries?

We deliver to most European countries. If your country is not on the list during checkout, please contact us and we will try to deliver your package to you anyway.

3. What delivery options do I have?

You can either choose to ship your package to a package store near you, or handed over to a business address, for instance the place you work.

4. How long does shipping usually take?

Delivery time is typically 3-7 days. Order your package before noon. then we will ship it the same day.

Payment

1. What payment methods can I use?

You can pay online with credit cards (VISA, VISA Electron, VISA Dankort, Mastercard, American Express).

2. Can I get a discount if I buy in larger quantities?

Yes you can. Please contact us here if you want to buy 5 kg or more. Large orders get big discounts.

Returns

1. Can I return the product if I regret my purchase?

Yes. The product must be in its original packaging and the seal must not be broken. Return shipping is paid by the buyer. The package must be sent to: Søgårdsvænge 9B, 5700 Svendborg.
Once we have received the package in the unbroken condition, we will reverse your amount paid.

2. My package has been damaged during shipping. What do I do?

We do our best to make sure your package is delivered with care. Should your package be damaged during transport, we will of course make sure that you get a new free of charge.

Other questions?

You can always send us an email

Do you have a question we haven’t answered above? Then you are of course always welcome to contact us at support@molditworld.com or via the contact form on our contact page. We strive to always respond to all enquiries as soon as possible. Also evening and weekends.